Shipping Policy
How production, shipping, tracking, and customs work for made-to-order Gibson Studio pieces.
Production Time
Gibson Studio pieces are not kept in pre-made stock. Each item is printed, cut, or assembled to order by our fulfillment partner only after your order is placed.
- Standard production: most orders are printed and prepared for shipment within 3–5 business days
- Peak periods: during high-demand periods (e.g. holidays, sales events), production may take up to 7 business days
- Orders containing multiple items may ship separately, in multiple packages, if the items are produced at different fulfillment facilities
Shipping Rates & Carriers
Shipping costs are calculated automatically at checkout based on your destination, the items ordered, and the shipping method selected – you’ll always see the exact cost before you pay. Depending on your location, your order will be handled by one of our fulfillment center’s shipping partners (which may include national postal services and couriers such as DHL, DPD, UPS, or FedEx).
Delivery Estimates
| Destination | Transit time (after production) |
|---|---|
| Italy & EU (standard) | 5–10 business days |
| Rest of world | 10–20 business days |
These are estimates, not guarantees – actual delivery can be affected by customs processing, local carrier capacity, or events outside our and fulfillment center’s control.
Order Tracking
Once your order ships, you’ll receive a shipment confirmation and when available a tracking number. Tracking is typically available within 24 hours of the label being generated. You can follow your order’s progress via your account page, your confirmation email or the carrier’s own tracking page.
International Shipping, Customs & Taxes
We ship worldwide. For orders shipped outside Italy/the EU, the parcel may be subject to import duties, customs fees, or local taxes charged by your country on arrival. These charges are set by your local customs authority and are not included in your order total – they are the responsibility of the recipient and are collected by the carrier or customs office, not by Gibson Studio.
We are unable to predict the exact amount, if any, as customs policies vary widely by country and shipment value.
Incorrect Addresses
You’re responsible for entering an accurate shipping address at checkout. If a package is returned to us because of an address error you made, we’ll contact our fulfillment centerto apply for a redelivery. Any reshipping cost will be at your expense. We recommend double-checking your address before confirming your order, as we cannot guarantee changes once production has started.
Lost, Damaged, or Delayed Packages
If tracking shows your order as delivered but you haven’t received it, please first check with neighbours/building reception and contact the carrier directly, as this is often resolved quickly at that level.
If a package is confirmed lost in transit, please email us at store@gibsonstudio.it within 30 days of the estimated delivery date so we can file a claim with our fulfillment center and arrange for a solution. Items that arrive visibly damaged, misprinted, or otherwise defective should also be reported within 30 days of delivery, along with photos – see our Return Policy for the full process.
Returns & Refunds
For information on returns, the legal right of withdrawal, exchanges, and refunds, please see our full Return Policy.
Contact Us
Gibson Studio
Verona, Italy
Email: info@gibsonstudio.it
Phone: +39 327 723 3430